Replacement Policy
At Abaya For You, every order is carefully checked before dispatch. If you receive a wrong, damaged, or defective product, we are happy to assist you with a replacement according to the policy below.
Replacement Eligibility
A replacement request is accepted in the following cases:
- You received a wrong product compared to your order.
- The product received has a manufacturing defect or damage.
- You received a different size than the size you ordered.
- You need a smaller size than the size you originally ordered.
The product must be unused, unwashed, unworn, and in its original condition with all tags and packaging intact.
Size Replacement
Size replacement is available only for a smaller size than the size originally ordered.
For example:
Please carefully check our size chart before placing your order.
Replacement Request Period
Replacement requests must be submitted within 48 hours of delivery.
To request a replacement, contact Abaya For You through Instagram or WhatsApp with:
- Your order number
- Clear photos of the product
- A brief description of the issue
Requests submitted after 48 hours of delivery may not be accepted.
Product Condition
For a replacement to be accepted, the product must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, perfume, makeup, or any other signs of use
- Returned with the original tags and packaging intact
Products that have been worn, washed, altered, damaged, or otherwise used by the customer are not eligible for replacement.
Non-Replaceable Cases
Replacement will not be provided for:
- Change of mind
- Colour preference
- Minor colour variations caused by lighting, photography, or screen settings
- Products that have been worn, washed, ironed, altered, or damaged after delivery
- Damage caused by improper washing or handling
- Requests for a larger size than the size originally ordered
- Any request submitted after the 48-hour replacement period
Replacement Process & Delivery Time
Once your replacement request is received, our team will review the details and confirm whether it meets our replacement policy.
If approved, we will provide the necessary instructions for returning the product.
After the returned product is received and inspected, the replacement will be processed.
Please allow approximately 15–18 days to receive the replacement abaya.
The replacement timeline includes the time required for return shipping, inspection, processing, and dispatch of the replacement product.
No Exchange or Refund
Abaya For You does not provide product exchanges or refunds under any circumstances.
Only eligible replacements are provided according to the conditions mentioned in this policy.
No cash refund, UPI refund, bank transfer refund, or replacement with a different product/model will be provided.
Important Note
Please do not send any product back without contacting us first. Unauthorised returns may not be accepted.
Abaya For You reserves the right to reject a replacement request if the product does not meet the conditions stated in this policy.
Contact Us for Replacement
For any replacement request, please contact us through Instagram or WhatsApp.
Please keep your order number ready when contacting us.